Performance Is Everything
Since its founding in 1991, The Burks Companies has strived to differentiate itself as a client-centric, quality-driven leader in the highly competitive facilities management industry. Through its full array of services – including Controlled Environment, Integrated Maintenance, Housekeeping and Janitorial services – The Burks Companies strives to be its customers’ single resource for managing their operational needs.
Following are just a handful of the steps that TBC takes to ensure superior performance and, in turn, maximize customer satisfaction:
- Work closely with – and listen intently to – its clients to gain an in-depth understanding of their business goals and needs
- Develop practical, yet strategic, approaches to execute optimal solutions to meet each client’s unique set of needs
- Assemble a client-dedicated team consisting of the best caliber talent available
- Constantly measure and track performance against metrics and key performance indicators mutually set with each client
- Proactively seek innovative solutions (e.g., sustainable practices) to enhance client efforts and initiatives while controlling costs
This commitment to quality performance has resulted in a solid working relationship with its clients, in addition to multiple service awards for a job well done.